Shipping Policy

At House of Morelli, we are pleased to offer worldwide shipping so you can enjoy our collections wherever you are.

Worldwide Shipping

We offer one standard shipping option for all international destinations.

Estimated delivery time: 9–12 business days

This timeframe includes order preparation and transit. Business days do not include weekends or public holidays.

Order Processing

Once your order has been placed, you will receive an order confirmation by email. Our team will then carefully prepare your package for shipment.

When your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for the tracking link to become active.

Delivery Timeframes

Our estimated delivery timeframe is 9–12 business days. However, delivery times may occasionally be affected by circumstances outside our control, including:

• Customs inspections

• Public holidays

• High-volume shopping periods

• Carrier delays

• Severe weather conditions

• Incorrect or incomplete delivery information

House of Morelli cannot guarantee a specific delivery date and is not responsible for delays caused by the shipping carrier or customs authorities.

Customs Duties and Import Taxes

Depending on your destination country, your order may be subject to customs duties, import taxes, or additional charges.

These charges are determined by local authorities and are the responsibility of the customer. House of Morelli has no control over these fees and cannot predict their amount.

We recommend contacting your local customs office for further information before placing your order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

• Full name

• Street address

• Apartment or unit number

• Postal code

• City

• Country

• Telephone number

Once an order has been processed or dispatched, we may not be able to modify the delivery address.

House of Morelli is not responsible for packages delivered to an incorrect address provided by the customer.

Tracking Your Order

You can track your order using the tracking link included in your shipping confirmation email.

Tracking information may take up to 48 hours to update after dispatch.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please first check your tracking information.

Occasional delays may occur, particularly during busy periods or while a package is being processed by customs.

If there has been no tracking update for several business days, please contact our customer service team with your order number.

Lost or Stolen Packages

House of Morelli is not responsible for packages marked as delivered by the carrier but reported as lost, missing, or stolen.

If your tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around your property and any secure delivery locations.

2. Ask members of your household or neighbours.

3. Contact the shipping carrier directly.

4. Contact our customer service team if further assistance is required.

Any investigation or compensation will remain subject to the shipping carrier’s policies and conclusions.

Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal of the package, or unpaid customs charges, additional shipping fees may apply before the order can be sent again.

Original shipping charges and customs fees are non-refundable.

Contact Us

For any questions regarding your shipment, please contact us and include your order number so our team can assist you as quickly as possible.

House of Morelli
houseofmorelli@outlook.com