Shipping policy

SHIPPING POLICY

Last updated: 8 September 2026

1. Shipping destinations and charges

House of Morelli offers free standard worldwide delivery unless a different charge is clearly displayed before an order is confirmed.

Customs duties, import taxes, brokerage charges and local clearance fees are not included unless checkout expressly states otherwise.

1. Processing and delivery timeframe

The estimated total delivery period is 4 to 6 business days from order confirmation. This period includes order preparation and carrier transit.

Orders are ordinarily prepared within 2 business days.

Business days exclude weekends and public holidays. A destination-specific delivery estimate displayed at checkout will prevail where it is more precise.

Delivery estimates are not guaranteed delivery dates. Delays may arise because of customs controls, public holidays, exceptional order volumes, carrier disruption, severe weather, security checks or incorrect delivery information.

House of Morelli will notify affected customers where it becomes aware of a material delay.

1. Order confirmation and tracking

After placing an order, the customer will receive an order confirmation by email.

After dispatch, the customer will receive a shipping confirmation containing tracking information where tracking is available.

Tracking information may require up to 48 hours after dispatch to display its first update.

1. Delivery address

Customers must provide a complete and accurate name, delivery address, postal code, city, country and telephone number.

If a correction is required, contact houseofmorelli.contact@gmail.com immediately. House of Morelli cannot guarantee that an address can be amended after an order has been processed or dispatched.

1. Customs duties and import taxes

International orders may be subject to customs duties, import VAT, brokerage charges or other fees imposed by the destination country.

Unless checkout expressly states that these amounts are included, they remain the customer’s responsibility.

House of Morelli does not determine these charges. Customers should contact the relevant customs authority before ordering if they require further information.

1. Delayed orders

If the estimated delivery period has expired, review the tracking information and contact houseofmorelli.contact@gmail.com with your order number.

House of Morelli will investigate with the relevant fulfillment or delivery provider and provide an appropriate update or remedy.

1. Lost or incorrectly delivered packages

House of Morelli remains responsible for delivery to the extent required by applicable law.

If tracking indicates delivery but the package cannot be located, check the delivery location, household members and neighbours and contact the carrier and House of Morelli promptly.

House of Morelli will investigate the circumstances and will not reject a valid consumer claim solely because the carrier’s system displays a “delivered” status.

1. Damaged packages

If a package arrives visibly damaged, photograph the external packaging and the affected product and contact customer service promptly.

These steps facilitate investigation but do not remove any mandatory consumer right.

1. Returned or refused packages

If a package is returned because of an incorrect address supplied by the customer, refusal, failure to collect or unpaid customs charges, House of Morelli will contact the customer.

Reasonable additional shipping or return costs may be charged where permitted by law and disclosed before redelivery.

No such cost will be imposed where the return results from an error by House of Morelli or from a non-conforming product.

1. Contact

Shipping enquiries should be sent to houseofmorelli.contact@gmail.com and must include the relevant order number.